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Arrow RMA and Warranty


Icetech provides a one-year warranty for quality of all its products except for the monitor that is under 2-years warranty. Also, all applicable warranties from the manufacturer are passed on to customer. Customer, upon receipt, must inspect shipped product for physical damage and notify Icetech immediately. After Customer's inspection or acceptance (whichever occurs first), items returned with physical damage may be refused at the sole discretion of Icetech.

Icetech makes no warranties of any kind with respect to any products sold by it, including any warranty of infringement, merchantability or fitness for a particular purpose.

Icetech will not warrant any products which have been subjected to improper freight, shipping, or handling. It will also not warrant the damaged products which is caused by abuse, neglect, or unauthorized repair or installation. Our warranty will not cover the product installed with non-Icetech components or products. We reserve the right to request the total cost of the replaced products or the products itself if we found later it is physically damaged by the customer.


All warranties from the manufacturer are pass on to the customer. Icetech makes no warranties, other than those furnished by the manufacturer, as explained on the manufacturer's warranty card provided with each product. Icetech shall not be liable for any incidental, or consequential damages from the sale of any product. All items returned, need a RMA number.

Down load our PDF RMA Form

Please have information available-
1.) Invoice Number
2.) Type of equipment, and
3.) Description of the problem

You must return the product freight prepaid in the original box, with all original packing materials in good condition. All RMA numbers are good for ( 14 ) days from the date issued. Any item returned, that is found to be not defective, or damage was caused by the user, will be returned freight collect and a handling fee will be charged. All defective items will be replaced, or repaired within the terms and limits of the manufacturer warranty. Your freight carrier is responsible for any product damage that occurs in shipment.