Frequently Asked Questions
Answers to some of the common questions we receive are
listed below. If you don't find the answer to your question
published here, please feel free to contact
Icetech for a quick answer.
Domain Names
Email
Support
I have my domain name. How do I have you host it?
To have us host your domain name requires
you order an account with us, and you point your domain name
to our servers.
The process of pointing it to our servers
has a number of different names depending on the company
you bought your domain name from (your registrar). Some call
it setting DNS, setting nameservers, or delegating the domain
(delegation).
Pointing your domain name at our severs requires
you to login to your registrar's website using the username
and password you created when you bought your domain from
them. Once logged in you need to find the place to "set
DNS", "set nameservers", or "delegate
the domain". This is usually in a very prominent position
on the site as it is the most basic function registrars perform.
Once you arrive at the page to point your
domain name, there will be at least two boxes to enter the
details of our servers. In these boxes you enter the details
of our nameservers which you are provided with in your setup
email from us.
The relevant part of the setup email looks
like this:
» NameServer Info:
Primary DNS Server Hostname: ns1.icetechdns.com
Secondary Name Server Hostname: ns2.icetechdns.com
These settings may be slightly different
depending on which of our servers you are setup on. The ones
above are just examples.
In most cases you simply enter "dns3.example.com" into
the box labelled "Primary nameserver", and "dns4.example.com" into
the box labelled "Secondary nameserver". Submit
the changes and you're done.
It takes between 24 and 48 hours for the
changes to fully take effect after you set them. Once that
time has elapsed, everyone will see your webspace on our
server displayed when they enter your domain name into their
web browser.
Do your servers have SPAM filtering software installed?
Yes. Every email account has the option at no cost, of using
GFI MailEssentials anti-spam filtering. For many clients
this is one of their favorite features.
Icetech uses the latest updates to GFI
MailEssentials to
keep both our own, and clients inboxes clean.
GFI MailEssentials also uses a learning feature, so you
can teach it even more effectively which emails are spam
and which aren't. If you ever have an email classified incorrectly
you can inform it so future similiar ones are correct.
Do you provide POP3 and Webmail email?
We do provide both POP3 and Webmail services to web hosting
clients. Our POP3 email services enable our customers to
use their email with an email program like Outlook Express,
Outlook, or Eudora.
Icetech's webmail provides the ability to have your email
permanently online in a style similar to Yahoo mail or Hotmail.
The Webmail clients are provided on every account.
Icetech even provides IMAP services which are a little less
used than the others.
Can you register my domain name for me?
Yes. Client who order a hosting account with
Dependra are provided the option of purchasing a domain name
with us as well.
This makes things easier for everyone because
we handle your entire website administration.
Other advantages of getting both your domain
name and hosting accounts with us are:
- We set the DNS settings to point your domain name at
our web hosting servers for you. This keeps things less
technical.
- The same cost benefits as our hosting accounts also apply
to our cheap domain names
- Billing is linked to keep both accounts on the same billing
cycle
To order your domain name and hosting, click the appropriate "Order
this Plan" link below our web
hosting plans.
Naturally, domain bought at places other than these
still work perfectly fine with our servers as well.
The process of ordering your domain name is usually
completed in a few minutes, and your domain name is normally
fully registered within an hour for .com domains, or
a little longer for .com.au domains.
Dependra.com can also host domains with more unusual
extensions like .org, .ws, .id, or any other.
What support do you provide for my website?
Icetech provides fast and detailed support on any issue
relating to our servers.
If you purchase your domain name through us as well we will
also assist with your domain name enquiries.
Support is available through your CPANEL helpdesk tracking
system where someone is always on-hand at both our office
and datacenters.
Please remember that the more detailed the description you
provide us in any support request, the faster and more effectively
attend to it.
Keeping all support via email tickets allows our technicians
to provide clear and helpful answers, and leaves a clear
record of how to solve any issue. Phone support has the problem
of often requiring things to be written down, and even an
email to be sent in addition to the call.
Can I have a default (Catch-all) email address?
Yes, all accounts have a default email address already setup
for their websites when they are setup. Simply check your
webmail using cPanel to see any email.
Default email addresses are useful for a varity of reasons.
They include:
- Checking email sent to any username from one inbox
- Accepting email if the sender has mistyped the username
- Reducing the amount of SPAM you receive by creating different
email addresses for each contact
Existing clients can change or remove their default address
in the Mail menu of cPanel.
How do I add email addresses, databases, or see my statistics?
Every account with us comes with the ability to administer
your site and add email addresses, databases, see your statistics,
and much more.
All of this is done using our cPanel control panel administration
system.
You will be sent an address of cPanel with your username
and password in the settings email when your account is setup.
Please make yourself familiar with the various options it
provides as it allows you to use your website to the full
potential.
How do I upload my website?
For maximum flexibility we provide two ways
of uploading. You may either use FTP or our web-based file
manager.
FTP is our personal preference because it
allows large amounts of files to be uploaded easily, but
the web-based file manager can also be good for beginners.
Using FTP to upload your site
To upload your website using FTP, you first
need an FTP program.
We use WS_FTP LE because it provides a free
trial version so you know you are comfortable using it. Smart
FTP can be downloaded from their site at www.icetech.net click
on downloads.
First install, and then start WS_FTP LE.
To connect to our servers ready for uploading,
we first enter the domain name of your account or IP address
into the "Address" box at the top of the screen.
The username and password boxes to the right
of the address box should then be entered. Your username
and password can be found in the setup email we send when
you order.
Once the settings are entered, click Enter
to connect.
Once the connection has been made you will
see a new box will appear in the main area of the screen.
This is your webspace on our servers.
To upload your site, click on the "public_html" directory
in your webspace. The public_html directory is the one that
holds your website files. If you place a HTML page in this
directory called "index.html" it will be the page
displayed when someone types in your domain name.
Now that we are in the correct folder to
upload to - go to the directory that you have saved your
website in on your computer using the "Local Browser" in
the other box on your screen.
Select your website files and drag them into
your webspace.
Will you help me develop my website pages?
Icetech is a one stop shop we can help with
the web development of your pages.
We are happy to answer any questions you
may have relating to our Design services.
Our services include full custom interface
design and branding, online multimedia, including animation,
audio and video. We don't stop there: we offer full backend
web development, eCommerce, and database integration for
seamless integration and project coordination
Our Website Design Methodology
Icetech’s Web design team uses a 3-step approach. Think-
Plan- Create that creates great Web sites with a wide array of functions.
Whether you need marketing, online sales, Intranets or
customer support Icetech can help you plan, build and maintain
your company's Web initiative. From entry level to more
sophisticate sites. Our Custom Web Development is
geared toward e-commerce for the small to medium sized
business.
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