Frequently Asked Questions
Answers to some of the common questions we receive are listed
below. If you don't find the answer to your question published
here, please feel free to contact Icetech for
a quick answer.
Domain Names
Email
Support
I have my domain name. How do I have
you host it?
To have us host your domain name requires you order
an account with us, and you point your domain name to our servers.
The process of pointing it to our servers has a
number of different names depending on the company you bought your
domain name from (your registrar). Some call it setting DNS, setting
nameservers, or delegating the domain (delegation).
Pointing your domain name at our severs requires
you to login to your registrar's website using the username and password
you created when you bought your domain from them. Once logged in
you need to find the place to "set DNS", "set nameservers",
or "delegate the domain". This is usually in a very prominent
position on the site as it is the most basic function registrars
perform.
Once you arrive at the page to point your domain
name, there will be at least two boxes to enter the details of our
servers. In these boxes you enter the details of our nameservers
which you are provided with in your setup email from us.
The relevant part of the setup email looks like
this:
» NameServer Info:
Primary DNS Server Hostname: ns1.icetechdns.com
Secondary Name Server Hostname: ns2.icetechdns.com
These settings may be slightly different depending
on which of our servers you are setup on. The ones above are just
examples.
In most cases you simply enter "dns3.example.com" into
the box labelled "Primary nameserver", and "dns4.example.com" into
the box labelled "Secondary nameserver". Submit the changes
and you're done.
It takes between 24 and 48 hours for the changes
to fully take effect after you set them. Once that time has elapsed,
everyone will see your webspace on our server displayed when they
enter your domain name into their web browser.
Do your servers have SPAM filtering
software installed?
Yes. Every email account has the option at no cost, of using GFI
MailEssentials anti-spam filtering. For many clients this is one
of their favorite features.
Icetech uses the latest updates to GFI MailEssentials to
keep both our own, and clients inboxes clean.
GFI MailEssentials also uses a learning feature, so you can teach
it even more effectively which emails are spam and which aren't.
If you ever have an email classified incorrectly you can inform it
so future similiar ones are correct.
Do you provide POP3 and Webmail email?
We do provide both POP3 and Webmail services to web hosting clients.
Our POP3 email services enable our customers to use their email with
an email program like Outlook Express, Outlook, or Eudora.
Icetech's webmail provides the ability to have your email permanently
online in a style similar to Yahoo mail or Hotmail. The Webmail clients
are provided on every account.
Icetech even provides IMAP services which are a little less used
than the others.
Can you register my domain name
for me?
Yes. Client who order a hosting account with Dependra
are provided the option of purchasing a domain name with us as well.
This makes things easier for everyone because we
handle your entire website administration.
Other advantages of getting both your domain name
and hosting accounts with us are:
- We set the DNS settings to point your domain name at our web
hosting servers for you. This keeps things less technical.
- The same cost benefits as our hosting accounts also apply to
our cheap domain names
- Billing is linked to keep both accounts on the same billing cycle
To order your domain name and hosting, click the appropriate "Order
this Plan" link below our web
hosting plans.
Naturally, domain bought at places other than these still work
perfectly fine with our servers as well.
The process of ordering your domain name is usually completed
in a few minutes, and your domain name is normally fully registered
within an hour for .com domains, or a little longer for .com.au
domains.
Dependra.com can also host domains with more unusual extensions
like .org, .ws, .id, or any other.
What support do you provide
for my website?
Icetech provides fast and detailed support on any issue relating
to our servers.
If you purchase your domain name through us as well we will also
assist with your domain name enquiries.
Support is available through your CPANEL helpdesk tracking system
where someone is always on-hand at both our office and datacenters.
Please remember that the more detailed the description you provide
us in any support request, the faster and more effectively attend
to it.
Keeping all support via email tickets allows our technicians to
provide clear and helpful answers, and leaves a clear record of how
to solve any issue. Phone support has the problem of often requiring
things to be written down, and even an email to be sent in addition
to the call.
Can I have a default (Catch-all)
email address?
Yes, all accounts have a default email address already setup for
their websites when they are setup. Simply check your webmail using
cPanel to see any email.
Default email addresses are useful for a varity of reasons. They
include:
- Checking email sent to any username from one inbox
- Accepting email if the sender has mistyped the username
- Reducing the amount of SPAM you receive by creating different
email addresses for each contact
Existing clients can change or remove their default address in the
Mail menu of cPanel.
How do I add email addresses,
databases, or see my statistics?
Every account with us comes with the ability to administer your
site and add email addresses, databases, see your statistics, and
much more.
All of this is done using our cPanel control panel administration
system.
You will be sent an address of cPanel with your username and password
in the settings email when your account is setup.
Please make yourself familiar with the various options it provides
as it allows you to use your website to the full potential.
How do I upload my website?
For maximum flexibility we provide two ways of uploading.
You may either use FTP or our web-based file manager.
FTP is our personal preference because it allows
large amounts of files to be uploaded easily, but the web-based file
manager can also be good for beginners.
Using FTP to upload your site
To upload your website using FTP, you first need
an FTP program.
We use WS_FTP LE because it provides a free trial
version so you know you are comfortable using it. Smart FTP can be
downloaded from their site at www.icetech.net click
on downloads.
First install, and then start WS_FTP LE.
To connect to our servers ready for uploading, we
first enter the domain name of your account or IP address into the "Address" box
at the top of the screen.
The username and password boxes to the right of
the address box should then be entered. Your username and password
can be found in the setup email we send when you order.
Once the settings are entered, click Enter to connect.
Once the connection has been made you will see a
new box will appear in the main area of the screen. This is your
webspace on our servers.
To upload your site, click on the "public_html" directory
in your webspace. The public_html directory is the one that holds
your website files. If you place a HTML page in this directory called "index.html" it
will be the page displayed when someone types in your domain name.
Now that we are in the correct folder to upload
to - go to the directory that you have saved your website in on your
computer using the "Local Browser" in the other box on
your screen.
Select your website files and drag them into your
webspace.
Will you help me develop my website
pages?
Icetech is a one stop shop we can help with the
web development of your pages.
We are happy to answer any questions you may have
relating to our Design services.
Our services include full custom interface design
and branding, online multimedia, including animation, audio and video.
We don't stop there: we offer full backend web development, eCommerce,
and database integration for seamless integration and project coordination
Our Website Design Methodology
Icetech’s Web design team uses a 3-step approach. Think-
Plan- Create that creates great Web sites with a
wide array of functions. Whether you need marketing, online sales,
Intranets or customer support Icetech can help you plan, build
and maintain your company's Web initiative. From entry level
to more sophisticate sites. Our Custom Web Development is
geared toward e-commerce for the small to medium sized business.
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