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Address:
940 W. North Ave.
Baltimore, MD 21217
Phone:
Tel: 410-225-3117
Fax: 410-225-3120
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Icetech provides a one-year warranty for quality
of all its products except for the monitor that is under 2-years
warranty. Also, all applicable warranties from the manufacturer
are passed on to customer. Customer, upon receipt, must inspect
shipped product for physical damage and notify Icetech immediately.
After Customer's inspection or acceptance (whichever occurs
first), items returned with physical damage may be refused
at the sole discretion of Icetech.
Icetech makes no warranties of any kind with respect to any
products sold by it, including any warranty of infringement,
merchantability or fitness for a particular purpose.
Icetech will not warrant any products which have been subjected
to improper freight, shipping, or handling. It will also not
warrant the damaged products which is caused by abuse, neglect,
or unauthorized repair or installation. Our warranty will not
cover the product installed with non-Icetech components or
products. We reserve the right to request the total cost of
the replaced products or the products itself if we found later
it is physically damaged by the customer. |
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RMA |
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All warranties from the manufacturer are pass on to the customer.
Icetech makes no warranties, other than those furnished by
the manufacturer, as explained on the manufacturer's warranty
card provided with each product. Icetech shall not be liable
for any incidental, or consequential damages from the sale
of any product. All items returned, need a RMA number. |
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Down load our PDF RMA Form |
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Please have information available-
1.) Invoice Number
2.) Type of equipment, and
3.) Description of the problem
You must return the product freight prepaid in the original
box, with all original packing materials in good condition.
All RMA numbers are good for ( 14 ) days from the date
issued. Any item returned, that is found to be not defective,
or damage was caused by the user, will be returned freight
collect and a handling fee will be charged. All defective
items will be replaced, or repaired within
the terms and limits of the manufacturer warranty. Your
freight carrier is responsible for any product damage that
occurs in shipment.
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