We
at Icetech are very proud of pur reputation for putting the
customer first on every area of our operations, we feel that
this attitude is one of our most important contributors to
the success and the success of the clients we serve. Let
us show you how we can lower your support cost and still
maintain the great quallity of work you are expecting.
Any time you need it, day or night, you will have the technical
support you require from Icetech. Our technicians and engineers
are available to you 24 hours a day, 7 days a week, and are
always just a phone call away.
We know that your down time means money lost and that you
need to be back up and running as fast as possible. It is
for that reason that we provide support onsite, over the
phone, or virtually, any time you need it. Submit any request
to our support form
Onsite Support:
A technician or engineer will travel to your location and
apply the proper remedy to correct your issue as well as
answer any questions about the problem that you may have.
Charges incurred for this method are applied per quarter
hour and travel is charged one way to your location.
Phone Support:
With phone support a technician will guide you through systematic
processes to correct your problem. You can also use this
method for technology consultation or general questions.
Charges are incurred per quarter hour and will only be applied
should the issue be resolved or the client’s position
furthered.
Virtual Support:
Through remote connection technology our technicians and
engineers will be able to connect directly into your machine
from our location and fix your problem while you watch.
As one of the most effective methods of support, virtual
support is used when issues occur that can be solved quickly
so that we may get you up and running as fast as possible.
Charges for this method of support are incurred per quarter
hour.
Emergency Support:
Icetech makes it support services available 24 hours a day
via emergency support.
Support is considered emergency support anytime, outside
of normal business hours, a critical issue occurs that needs
to be resolved and a client has an Icetech technician or
engineer perform support services.
Charges for emergency support are incurred per quarter hour
at an increased rate from norma, unless you have a blocktime
support plan.
Networks have
evolved way beyond the comprehension of a part-time network
administrator. To properly manage and maintain today's technology
you need proper network support from qualified technical
people. Our technicians are certified and skilled at supporting
your network and bring a wealth of knowledge from the other
accounts they support on a daily basis.
Data Recovery for All Brands
and Formats of Storage Media
Whether you need to recover critical lost business data or
irreplaceable personal files, we put our specialized knowledge
and cutting-edge technology to work for you. Seagate now
offers best-in-class data recovery services for all brands
and all formats of storage media. Our "no files, no
charge" policy and proven record of service excellence
make us the best choice for your data recovery service
needs.
- All brands and all formats of storage
media - hard drives, servers, tape backup, removable media,
consumer electronics and more
- "No files, no charge" policy
puts you in charge
- Critical Response Data Recovery
Services available 24 hours a day
- Protecting the privacy of your data is
our commitment
If you do not find the answers to the technical
issues you have here at our Web Site, please fill out the
form below and someone will contact you either by E-mail,
fax or phone, Again thanks for doing business with Icetech. |
