Department of the Navy IT Support for OJAG and NLSC

Tier 1, Tier 2 and Tier 3, LAN/WAN/NOC Administration, Windows 10 imaging roll outs, NOS Patches & Updates, Technical Support, Systems Installation, Cyber Asset Reduction & Security
Configuration & Upgrading, License Management, Document configuration

IceTech provided System Administrator IT Support for OJAG and NLSC
Description of the Project: Created, updated and maintained standalone computers running DISA SHB Windows 10. The Patch management was done manually for master images and distributed.
Device management
Inventory Management & Warranty Repair
Seat/Service Management
Computer Inventory
License Management
Tools Management and Coordination
Virtualization
Legacy/EN Management
Cyber Asset Reduction & Security
Document configuration
Liaison with Installation Managers
Command IT Support
Maintenance Assessments & Coordination
Recognize, Prioritize, Respond, Remediate IT issues

• IT issue Reporting
• IT issue Problem Management/Resolution
• IT issue Monitoring & Recognition
• IT issue Tracking & Mitigation
• Enterprise Solutions Support

Standard Indirect Support: Provide supervision and administration; maintain supply account and obtain expendable/non-expendable supplies; perform equipment maintenance; attend and conduct meetings; perform local and TAD travel; conduct and receive training; and perform clean-up.

Client Comment::
“The personnel provided by IceTech have been exceptional.  They are knowledgeable about a broad spectrum of technologies and are able to assist with any computer initiatives or projects we have.  They take direction well and quickly complete the work with excellent accuracy.  Our internal customers (our end users) also rave about the customer service that the IceTech personnel provide.” - Mark Patrick COTR