Changing technology directly impacts your
business and the performance of end-users. To maximize productivity,
end-users need their computer problems solved quickly and
correctly.
Icetech can provide a cost-effective alternative to in-house
support. We offer superior onsite technical support on
a short or long term basis. With over 17 years of outsourcing
experience, we have accumulated an invaluable technical
knowledge base and have developed best industry methodologies.
Through our partnerships with industry leaders such as
Microsoft, Citrix, Cisco, Checkpoint and Novell, we ensure
that our highly skilled staff keeps up to date with the
latest technology. We invest heavily in our technical staff's
ongoing education and career development
Your help desk staff is on vacation
Your help desk staff is out on extended leave
You have a short-term requirement for extra help
You are migrating to another network platform
You are introducing a new software package
You have too many projects and not enough staff
You need trained technical resources that can add value from
day one
Icetech HelpDesk services provide support by phone, Web,
Database, Block time support and Onside services for a wide
variety of businesses and organizations. Our quality management
technology support solution is also available for connecting
to your company’s LAN or WAN for more in-depth troubleshooting
procedures. Support services range from “shrink-wrapped” applications
and server operating systems to hardware support. A support
technician can be sent on-site if the situation is not corrected
over the phone. Phone and remote support is available Monday
through Friday, from 8 a.m. to 5 p.m. Icetech can be your
one source for support services, allowing you to focus strategic
internal resources on core business issues.
Our certified (and cross-trained) network engineering staff
can be assigned to help your organization meet both short
and long term technology goals. Our consultants can be brought
in at any stage of your project
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